About US
Established - 2015
The Face Mask Store, under the astute guidance of our director, Sam, has been a cornerstone in the world of protective face masks, particularly the coveted 3M range, since 2015. Our roots trace back to our early days on renowned online marketplaces such as eBay and Amazon, where we built a loyal customer base. Many of these initial customers remain with us today, bearing testimony to our commitment and quality.
Face Mask Store (USA) - 2023
In 2023, a strategic move driven by observation and necessity, The Face Mask Store is thrilled to announce its expansion into the United States market. We identified a significant gap in the provision of high-quality FFP2 and FFP3 masks to the discerning customers in the USA. Recognising the crucial need for impeccable quality and reliability, we have meticulously curated a selection of renowned brands such as 3M, Drager, and iMask. These brands stand out, having been rigorously tested and unequivocally recommended by reputable fit testers, including notable platforms such as fittesttheplanet on Twitter.
Traditionally, these superior-quality masks have been primarily available within European markets, which has previously posed challenges in accessibility and affordability due to geographical constraints. Addressing this, we have innovatively stocked the most sought-after models in a strategically located distribution centre within the USA. This advancement is pivotal, ensuring our customers enjoy expedited delivery times without the customary extended wait associated with international shipping.
In our continued commitment to customer satisfaction and accessibility, we have gone a step further – offering complimentary shipping to our valued customers in the USA. This is a significant milestone, ensuring our top-tier protective masks are not only promptly available but also affordable, removing the often prohibitive shipping costs.
The Face Mask Store (UK) - 2019
When the world was hit by the unforeseen Covid-19 pandemic in the early months of 2020, our business witnessed an unparalleled surge. The demand for our protective face masks skyrocketed, leading to a tidal wave of orders. It was a challenging period, but Sam, ever the entrepreneur, quickly adapted. In the initial days, it was a family affair. Alongside his dedicated wife, they laboured from their very kitchen table, meticulously fulfilling a staggering 150+ orders daily, shipping them to customers across the globe.
From such humble beginnings, The Face Mask Store has evolved exponentially. Today, we are proud to operate from our expansive Warehouse and Headquarters located in the heart of Shepton Mallet, UK. Our team has grown too, and it's not just any team. We have our diligent Packing Heroes, ensuring each order is securely packed and ready for dispatch. Our Customer Service Angels are always on standby, addressing queries and ensuring a seamless shopping experience. And, of course, our dynamic Superstar Sales Team is always ready to cater to both individual and bulk order needs.